DNS resolution errors

Incident Report for Trisk.io

Postmortem

On Tuesday, the 21st, we experienced elevated errors for DNS resolution.

During the investigation process, our team detected an outage caused by the GoDaddy NS records handler.

Customers have been informed about the impact via email.

The issue was gone after 10 minutes, and our team monitored the incident for the next hour, confirming the stability.

Posted Nov 21, 2023 - 11:10 PST

Resolved

This incident has been resolved.

Posted Nov 21, 2023 - 11:07 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 21, 2023 - 10:27 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 21, 2023 - 10:27 PST

Update

We are continuing to investigate this issue.

Posted Nov 21, 2023 - 10:26 PST

Investigating

We are currently investigating this issue.

Posted Nov 21, 2023 - 10:26 PST

This incident affected: Authentication, Portal, Studio, Engine, API, Communications, and Search.